Frequently Asked Questions (FAQ)

Do you accept insurance?

We are able to submit out-of-network claims for clients with OON benefits. We also accept HSA and FSA cards. We are not contracted with any insurance companies. Electronic payment is due at the time of service.

What is the typical length of an appointment?

Individual sessions, family therapy, and couples counseling usually lasts between 45-55 minutes.

What do I need to do online counseling?

You will need a laptop, desktop, tablet, or smart phone with a webcam and a private place with good WiFi. Laptops and desktops work best.

What are some of the benefits of online counseling?

Privacy – self-pay clients do not need medical information to be submitted to insurance companies. Convenience – it is so easy to connect with a counselor online and talk to a professional. Experience – our counselors are professionals who already own their private practices looking to expand services to the online market.

How do I select the right counselor for me?

Counselors are looking to be matched with ideal clients just like you! Our profile pages are targeted to speak directly to clients we love to work with.

I am still not sure online counseling is right for me. I think I would prefer in-office, but I am interested in telehealth therapy. Can I try it for free?

Yes! We offer a free 15-minute consultation to briefly discuss the problem and figure out if we can effectively work well together.

Are you hiring new counselors?

Not right now. We will be adding to our team and expanding to other states in 2020.

Did you find your answers?

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